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KeithDuf
Beginner
874 Views
Message 1 of 8

MyBT app

I was asked to post here following a poor review I posted on the 'Playstore'.

I am no longer able to sign in to the MyBT app (since the last update). I can still log in on the website, do my email etc.

Contacting 'support' has not helped.

I have deleted app cashe on my S20 and then reinstalled but no luck.

Any advice?

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7 REPLIES 7
StewM
Distinguished Guru
871 Views
Message 2 of 8

Re: MyBT app

Hi @KeithDuf no problem on a Samsung S7. Which update are you referring to?

Stew

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KeithDuf
Beginner
860 Views
Message 3 of 8

Re: MyBT app

Last update 11th August.
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StewM
Distinguished Guru
855 Views
Message 4 of 8

Re: MyBT app

Ah, yes I see that now. As you have the latest Samsung, I can only think that the app in not yet compatible with the software. It has been mentioned that the BT Sport app software is not yet up to date for IOS 14.

Stew

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KeithDuf
Beginner
848 Views
Message 5 of 8

Re: MyBT app

 

Thanks for responding to my post.

Oh dear! I have installed many apps on the phone but this is the only one with this issue. This kind of problem doesn't look good for BT.

Why don't they keep up?

 

 

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StewM
Distinguished Guru
845 Views
Message 6 of 8

Re: MyBT app

I can presume it is that. Perhaps someone from BT can confirm it is?

Stew

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Ginty
Beginner
810 Views
Message 7 of 8

Re: MyBT app

I reported the same issue by phone on the 23-8-20, once on the community and through the Online chat last week. I am still waiting on answer from BT. Do they even monitor this?

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KeithDuf
Beginner
775 Views
Message 8 of 8

Re: MyBT app

Still nothing my end. Looks like a serious issue.

Keith
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