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PLODDERROD
Beginner
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Message 1 of 5

NORTON instal

Following BT instructions. I removed McAfee. Installed Norton but there was a message "auto-protect" not fixed. Contacted chat line and they advices to remove Norton and reinstall. This produced the same outcome "auto-protect" not fixed. Therefore ran a quick scan. 5 hours later still running with no indication of when it would finish. Removed Norton and restored Windows security, but not sure how good windows security is?  Advice appreciated.

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4 REPLIES 4
SixtiesFan
Contributor
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Message 2 of 5

Re: NORTON instal

I use Kaspersky and have never had any problems with it, plus the portal gives you a lot more information and allows you to lock and locate lost devices. I tried the Norton offering, but I had several problems with it, so gave up.

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gg30340
Distinguished Sage
Distinguished Sage
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Message 3 of 5

Re: NORTON instal

Microsoft security program now gets consistently good reviews. If you do an Internet search you can check for your self.

see links

Microsoft Defender Antivirus Review | Trusted Reviews

 Is Microsoft Defender the Best Antivirus for Your PC in 2021? (makeuseof.com)

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PLODDERROD
Beginner
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Message 4 of 5

Re: NORTON instal

Thanks very much. I am giving it another go, but could no success. BT are referring to their back office team.
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PLODDERROD
Beginner
286 Views
Message 5 of 5

Re: NORTON instal

Thanks very much. This provides me with some re-assurance. I have given it another go with BT. Unsuccessful. BT Chat line have now referred to their back office. Very time consuming.
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