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Message 21 of 22

Re: New Norton software

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My problem is getting rid of Norton even though I deleted it using the Norton uninstaller... It is still there on our BT security details!
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Message 22 of 22

Re: New Norton software

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Had a frustrating afternoon trying to install new Norton software. It seemed to stall at the "initializing" step, all the software seems to be downloaded.  Have uninstalled McAfee and restarted laptop. It now seems to have stopped at one step beyond "initializing", something with a tick box on it  When I go to onto MyBT it says that no licences have been used so it has definitely not activated. Laptop is a 10 year old HP, not sure what version of Windows that is. Any suggestions ?

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