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nottud
Aspiring Contributor
2,126 Views
Message 1 of 11

New Version Of iPod Touch BTWifi App Rejecting Login Details

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The last version of the app worked fine but the new version with the brand new interface and using connection profiles doesn't - I follow the instructions and install a connection profile however when I connect to a BTWifi hotspot it says that my username or password is incorrect.  However browsing to the webpage and trying the details works fine.

Is anyone else having this issue and is there a way for me to revert to the older version of the application?

Thank you,

 

Will


I have tried installing the profile and re-entering the login details to no avail. 😞

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10 REPLIES 10
bilbo_james
Contributor
2,110 Views
Message 2 of 11

Re: New Version Of iPod Touch BTWifi App Rejecting Login Details

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Yep, looks like they've made a complete hash of the update. The password entry screen rejects correct passwords, fortunately I didn't go down the reset password route.
So annoying when untested apps are released like this.
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saintalan
Aspiring Expert
2,101 Views
Message 3 of 11

Re: New Version Of iPod Touch BTWifi App Rejecting Login Details

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Iphone app update says no longer available

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2,096 Views
Message 4 of 11

Re: New Version Of iPod Touch BTWifi App Rejecting Login Details

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I get this:

Install Connection Profile
Sorry there has been a problem downloading your auto connect profile, please try again later
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Community Manager
Community Manager
2,089 Views
Message 5 of 11

Re: New Version Of iPod Touch BTWifi App Rejecting Login Details

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Hi guys,

 

We've unfortunately identified a problem with the new app where some customers may have trouble installing profiles. If you keep trying to install it should work eventually, but in the meantime we've taken the app off the store until we find a resolution. Sorry for your inconvenience, we will post here again when we have a further update to share.

 

Thanks,

 

Stephanie

Community ModeratorStephanie
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nottud
Aspiring Contributor
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Message 6 of 11

Re: New Version Of iPod Touch BTWifi App Rejecting Login Details

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I did manage to install a profile - but my login was rejected. Is this related to this problem or a seperate one?

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Community Manager
Community Manager
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Message 7 of 11

Re: New Version Of iPod Touch BTWifi App Rejecting Login Details

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Hi guys,

 

Our experts are still working to fix this problem (where customers are having trouble installing a profile) so at the moment the app remains removed from the app store.

 

If you had problems logging in yesterday after our update, trying again today and you should be able to log on successfully.

 

If you don’t have the iPhone app already installed, connect to BT Wi-fi or BT Fon in your wi-fi settings. Open your browser and you will be presented with a page to log in.

 

Stephanie

Community ModeratorStephanie
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Help others by clicking on ‘Mark as accepted solution’
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
nottud
Aspiring Contributor
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Message 8 of 11

Re: New Version Of iPod Touch BTWifi App Rejecting Login Details

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I'll have another go today. 🙂

EDIT: The login works now thank you. 🙂
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davidthornton
Aspiring Contributor
1,942 Views
Message 9 of 11

Re: New Version Of iPod Touch BTWifi App Rejecting Login Details

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I used the new app earlier today when out and about. It connected to the bt wifi hotspot without trouble. I'd installed the profile yesterday. I noticed it had gone from the App Store today.
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IanNorman
Beginner
1,929 Views
Message 10 of 11

Re: New Version Of iPod Touch BTWifi App Rejecting Login Details

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Any update on when app avail again as I deleted and now can not download from App Store
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