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joannasa
Contributor

on ‎28-01-2022 18h30

1,177 Views
Message 1 of 3

Norton Anti Virus won't install - keep on being told to download the software

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I received a letter from BT stating that I need to install norton anti virus.  I go to the area within BT security, click on install, it takes ages for the download process then I get to a BT norton anti virus page where it says it is active but there's a button that says the software hasn't been installed and I need to try again.  

I keep on going round in loops here and wonder if anyone can help.

 

 

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imjolly
Distinguished Sage
Distinguished Sage

on ‎28-01-2022 19h18

1,166 Views
Message 2 of 3

Re: Norton Anti Virus won't install - keep on being told to download the software

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Which device?



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joannasa
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on ‎28-01-2022 20h42

1,146 Views
Message 3 of 3

Re: Norton Anti Virus won't install - keep on being told to download the software

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All fixed.  Apparently there were some pop up boxes appearing that I wasn't seeing.

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