Hi @jetk, thanks for posting, and sorry that you're getting this issue.
Would you provide more information on the journey you are taking and the device(s) you are getting this message on?
This for your information as I have used the text link option to get the Norton upgrade instead of the QR facility.
From a windows 10 PC used the link to start the Norton upgrade process.
Firefox browser used on PC.
Accessed the upgrade page.
Used the QR code app on phone to obtain the upgrade capturing the QR on the RH side of screen.
QR code took me to a wrong app in google play as described.
The device is runnig Android 10. Motorola Power G7.
Hope that helps?
Hi @jetk, thanks for posting back. You've got it installed ok now using the text link is that correct?
Or do you still need help with this?
No further help required.
But think you need tocheck function of QR.