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Message 1 of 5

Norton QR code from update page

Norton QR code from Update page takes me to google play. The google play offers METTLE BUSINESS ACCOUNT APP.

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Message 2 of 5

Re: Norton QR code from update page

Hi @jetk, thanks for posting, and sorry that you're getting this issue.

Would you provide more information on the journey you are taking and the device(s) you are getting this message on?

Cheers

John

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Message 3 of 5

Re: Norton QR code from update page

This for your information as I have used the text link option to get the Norton upgrade instead of the QR facility.

Journey taken

From a windows 10 PC used the link to start the Norton upgrade process.

Firefox browser used on PC.

Accessed the upgrade  page.

Used the QR code  app on phone to obtain the upgrade capturing the QR on the RH side of screen.

QR code took me to a wrong app in google play as described.

The device is runnig Android 10. Motorola Power G7.

Hope that helps?

 

 

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Message 4 of 5

Re: Norton QR code from update page

Hi @jetk, thanks for posting back. You've got it installed ok now using the text link is that correct?

Or do you still need help with this?

Cheers

John

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Message 5 of 5

Re: Norton QR code from update page

No further help required.

But think you need tocheck function of QR.

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