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Message 1 of 3

Norton Server Error & 2FA issue

I upgraded BT Protect from McAfee to Norton some time ago and all had been fine.

Since yesterday when I try to sign in to either My Norton I receive a Norton Server Error message and when trying to use the Password Manager it asks for 2FA but I can't get a 2FA code from anywhere to proceed or get to Norton Settings to change 2FA set-up.

I know people have already logged a similar issue when trying to upgrade from McAfee to Norton but this is different.

Being unable to access Norton Password Manger means I have no access to passwords generated in the App and more.

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Message 2 of 3

Re: Norton Server Error & 2FA issue

Are you still getting the error?

I've got the same issue now. This is the second time the issue has occurred, within a month. In comparison TrueKey was more reliable. 

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Message 3 of 3

Re: Norton Server Error & 2FA issue

sorry,  I haven't found or heard of a solution yet

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