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jillian22
Aspiring Contributor
1,977 Views
Message 1 of 23

Norton won’t download

I’ve tried multiple times to update to Norton via MyBT on my iPhone. Norton keeps saying “Norton Security cannot be installed on your operating system …. However it can be installed on the following operating system:….  IOS”.  But I’m using IOS !!!

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22 REPLIES 22
drabdulbasit
Aspiring Contributor
1,970 Views
Message 2 of 23

Re: Norton won’t download

Norton does not install on mobile phones. It will install on a Desktop, iMac oe a Tablet.

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jillian22
Aspiring Contributor
1,936 Views
Message 3 of 23

Re: Norton won’t download

Thanks for clarifying.  I’ve now got a bit further using my iPad. I’m into Norton but can’t install. When asked to “Agree & Download” the next page says “Follow the installation instructions below”.  Below that is a “Restart Download” button which doesn’t work 

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NeilO
Moderator
Moderator
1,930 Views
Message 4 of 23

Re: Norton won’t download

Hi @jillian22 I'm sorry the BT Virus Protect software is NOT available on iOS devices however you can use the Norton Password Manager on an iPhone/iPad if you wish.

Thanks

Neil

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drabdulbasit
Aspiring Contributor
1,922 Views
Message 5 of 23

Re: Norton won’t download

BT failed to inform us that Norton virus protection from BT is not compatible with iMac. 

drabdulbasit
Aspiring Contributor
1,923 Views
Message 6 of 23

Re: Norton won’t download

Thank You. This is correct.
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NeilO
Moderator
Moderator
1,919 Views
Message 7 of 23

Re: Norton won’t download

Hi @drabdulbasit That is incorrect, BT Virus protect is compatible with iMac however you need to ensure that it is running Mac OX X 10.10x or later.

I have responded to your other post with information to follow for the error you are getting.

Thanks

Neil

drabdulbasit
Aspiring Contributor
1,909 Views
Message 8 of 23

Re: Norton won’t download

After 2 days of trying different methods on my iMac running Mac OS High Sierra version 10.13.6

After locating some files as shown in pic using Free APP CLEANER & Uninstaller 

My Norton Installer is running on my iMac and InstallingDeviceSecurity. 

I hope it works. 

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jillian22
Aspiring Contributor
1,895 Views
Message 9 of 23

Re: Norton won’t download

So BT’s letter promising “Your BT broadband will continue to include security tools and support to help keep you and your family safer online” …. and which ends “Putting your safety first, The BT Team” isn’t worth the paper it was printed on? Broadband customers using IOS deserve to be warned.

 

 

 

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drabdulbasit
Aspiring Contributor
1,884 Views
Message 10 of 23

Re: Norton won’t download

Thank you. I have now been able to install Norton on my iMac. Deleted few remaining files of McAfee from Finder. 

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