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I received the message to upgrade to Norton and clicked the link. How do I know I have Norton as I wasn't instructed to uninstall McAfee.
Solved! Go to Solution.
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Re: Norton
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Re: Norton
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Re: Norton
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Re: Norton
@Our-Manny I'm really sorry to see you're getting a server error when trying to change your BT Virus protect over to Norton. Have you followed the below steps?
- Go to My BT > Your Security
- Find the BT Virus Protect tile and click Switch to Norton (or if you are using BT Virus Protect for the first time, select Activate)
- Now open the BT Virus Protect app you downloaded and log in using your My BT username and password
If you're still getting the server error can you post a screenshot of the error message and I'll be happy to take a look?
Thanks
Neil
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Hi.
Sorted at last. "My BT" log in username that I had for ages was not an e mail type and that seemed to be the problem. However, even after checking the forum for some tips, I still could not see a link on my account/profile which allowed me to edit this username. Resorted to a phone call to BT who managed to resolve the issue with the username change.
I know that I am a beginner with this sort of thing, but it seems that I am not the only one who gets stuck in a loop when trying to access a function that does not appear. Even during the phone call, I was directed to a screen and told to select edit. I said I would if the function was there but it wasn't. He found another way around it.
Anyway, all good now.
Many thanks,
Steve.