Solved: Re: Opt out of bt wifi - Page 2

NeilO · ‎05-03-2018

@mrMick I'm sorry you're Hub has started broadcasting the BT wifi signal in error.

I've picked up the webform you filled in and there appears to be a discrepancy with your wifi opt out status. Regrettably I have not been able to fix this today and need to enlist the help from the wifi team, as soon as I get any updates back I'll get back in touch with you.

	Community Moderator	NeilO
Did you get the help you needed? Help others by clicking on ‘Mark as accepted solution’	Show your appreciation! Click on the star next to a reply to say thanks	Help guide to using the community? Click below

Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You

mrMick · ‎05-03-2018

@NeilO

Thanks for the update, much appreciated. Sounds like this could take a while to resolve.

NeilO · ‎05-03-2018

@mrMick No problem, I'm afraid it doesn't appear to be a straight forward fix but I will stick with it until we get you sorted.

	Community Moderator	NeilO
Did you get the help you needed? Help others by clicking on ‘Mark as accepted solution’	Show your appreciation! Click on the star next to a reply to say thanks	Help guide to using the community? Click below

Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You

AlanW1 · ‎05-03-2018

Hi @NeilO

I'm experiencing the same issue. At some point over the past day or two the FON wifi network popped up again and I'm unable to opt-out on the website (option missing, opted out years ago, same as the original poster). Will your fix solve the problem for everyone affected or should I send you my details as well?

Thanks.

PaddyB · ‎06-03-2018

Hi @AlanW1,

I'm sorry you're experiencing the same issue. I'll be able to help you with this. Please can you send me in your details using the "Contact The Mods" link found in my profile?

Thanks

PaddyB

	Community Moderator	PaddyB
Did you get the help you needed? Help others by clicking on ‘Mark as accepted solution’	Show your appreciation! Click on the star next to a reply to say thanks	Help guide to using the community? Click below

Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You

mrMick · ‎06-03-2018

So, i've returned home to find the issue is resolved me. Thanks for all the help, good people

NeilO · ‎07-03-2018

@mrMick Thanks for posting back confirming this is now sorted and sorry for any inconvenience caused. If you need any help in the future create an new post

	Community Moderator	NeilO
Did you get the help you needed? Help others by clicking on ‘Mark as accepted solution’	Show your appreciation! Click on the star next to a reply to say thanks	Help guide to using the community? Click below

Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You

torpu · ‎07-01-2019

Hi

I am experiencing the same issue select manage extras- BT-Wifi -Manage BTWifi - Opt out but doesn't opt me out.

Tried to to opt out a few times and just goes back to my hopepage

JonathanAnsell · ‎07-01-2019

Don't know if it's ok to post this or not but when I had a problem opting out of BT FON and my Smart Hub kept broadcasting it I rang up and was in touch with the BT Wifi Admin team using this email:

bt.wifi.admin@bt.com

Might be helpful to people. They need the full serial number from the unit including any symbols. Easiest to just copy it from the status menu on 192.168.1.254.