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franceseld
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Message 1 of 4

PROBLEM TO USE CHROMECAST ON BT SPORT APP

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Hello

I am having problems to cas the BT Sports App to the TV using the Google Chromecast. My subscription package includes broadband, mobile, home, phone and BT Sports. However, when I try to cast from the app to the TV it says that it is not included on my subscription.

Does anybody know how to solve this? Thank you

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Moderator
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Message 2 of 4

Re: PROBLEM TO USE CHROMECAST ON BT SPORT APP

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Hi @franceseld,

 

To use Chromecast with the BT Sport App you must have BT Sport with BT Broadband, or BT Sport on Sky. You can't use Chromecast with a BT Sport App if:

 

You're a BT Mobile customer without BT Broadband or BT Sport on Sky

You have BT Sport as part of an EE mobile package

You have BT Sport as part of a BT Business package

You can only use Chromecast with the Apple and Android apps; not Windows 10.

 

Source: How to stream through Chromecast on the BT Sport App

 

DanielS

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franceseld
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Message 3 of 4

Re: PROBLEM TO USE CHROMECAST ON BT SPORT APP

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Hi
According to what you say I should be able to use the chrome cast. I am a BT mobile customer with BT broadband. The only thing I don't have currently with BT is the TV. Now I can't even watch the games in my mobile. Do you know what should i do?
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Moderator
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Message 4 of 4

Re: PROBLEM TO USE CHROMECAST ON BT SPORT APP

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Hi @franceseld,

 

 

To me, it sounds like you have the BT Sport on Mobile package which, today, costs £5 per month on a 1 month rolling basis. To get the full app and online player access you would have needed to recontract your broadband contract for 12 months. We can look into it for you to see if this is the case for you. To reach us, click on my user name and then on contact the mods. Make sure you view the page using Full view instead of Mobile view.

 

Thanks

 

DanielS

Community ModeratorDannyS
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