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Bearsfanuk
Aspiring Contributor
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Message 1 of 10

Parental Control Unavailable Issue

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I was going to piggyback on the many other threads on this... but thought it better to start my own...

I have just returned to BT and I’m experiencing a problem related to BT Parental Controls.  On MyBT, the slide on/off facility has disappeared and been replaced by ‘Unavailable’.  It instructed me to wait 24 hours but that was 3 days ago!  I called the helpdesk and they said it would be 2 weeks before anyone could look at it!  Please help!

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9 REPLIES 9
Distinguished Sage
Distinguished Sage
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Message 2 of 10

Re: Parental Control Unavailable Issue

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Bearsfanuk
Aspiring Contributor
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Message 3 of 10

Re: Parental Control Unavailable Issue

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Fantastic, thank you ☺️
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Moderator
Moderator
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Message 4 of 10

Re: Parental Control Unavailable Issue

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Hi @Bearsfanuk  Welcome back to BT and sorry your Parental Controls are not working. I've sent you a Private message explaining how you can contact the forum moderation team and we will get this fixed for you.
Check here: https://community.bt.com/t5/notes/privatenotespage

Cheers
John

Community ModeratorJohnC
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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Bearsfanuk
Aspiring Contributor
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Message 5 of 10

Re: Parental Control Unavailable Issue

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Thanks John... have sent you a PM

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Moderator
Moderator
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Message 6 of 10

Re: Parental Control Unavailable Issue

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@Bearsfanuk thanks for sending in your details, I called there but missed you.

I'm really sorry about the problem with your parental controls, I was calling to let you know that I've taken over the complaint on your account and could see an issue with the parental controls settings which I have activated on my side. When you get the chance can you check if they are working and post back here to let me know?

Community ModeratorNeilO
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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Bearsfanuk
Aspiring Contributor
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Message 7 of 10

Re: Parental Control Unavailable Issue

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Thanks Neil.  Sorry I missed your call.  Im not at home, but looking on my work computer it still shows the Parental Controls as unavailable.

Thanks

Neil

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Moderator
Moderator
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Message 8 of 10

Re: Parental Control Unavailable Issue

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@Bearsfanuk thanks for getting back to me, I'm sorry that hasn't worked.  I'll have to raise this with a specialist team and as soon as I have any updates I'll get back in touch.

Community ModeratorNeilO
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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Bearsfanuk
Aspiring Contributor
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Message 9 of 10

Re: Parental Control Unavailable Issue

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Thank you 🙂

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Bearsfanuk
Aspiring Contributor
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Message 10 of 10

Re: Parental Control Unavailable Issue

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Just checked and the issue has been resolved now!  THanks so much for all your help 🙂

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