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Jay863
Beginner
165 Views
Message 1 of 5

Parental Controls Blocking Websites & Unable to Turn Off

I switched on my BT parental control a couple of days ago and it’s been a nightmare since then, I spent nearly half my work day speaking to BT, I was transferred from one department to the other as none of the people I spoke with could help resolve the issue with the parental control.

Since switching the parental control on unable to access certain websites which are being blocked. I am advised to log in to my account to over-ride this but I get this message:

 

You are not authorised to manage this Parental Controls service, please contact the account holder.

 

I log into MyBT and it shows me as the account holder, and my Parental Controls all off - BT have confirmed I am the only account name associated with the account.

 

These websites are blocked across all my deviced: PC, laptop, iPad and phone.

 

I see this issue has been reported and dealt with previously in the community so hopefully someone can come to my rescue as it’s quite frustrating!

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4 REPLIES 4
imjolly
Distinguished Sage
Distinguished Sage
146 Views
Message 2 of 5

Re: Parental Controls Blocking Websites & Unable to Turn Off

have you checked web protect is turned off by going to MYBT



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Jay863
Beginner
143 Views
Message 3 of 5

Re: Parental Controls Blocking Websites & Unable to Turn Off

Yes I have. As I said in my text I have spoken to BT support team both technical and all the others I was passed on to. No solution what so ever. 

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Jay863
Beginner
120 Views
Message 4 of 5

Parental Controls Blocking Websites & Unable to Turn Off

 

I switched on my BT parental control a couple of days ago and it’s been a nightmare since then, I spent nearly half my work day speaking to BT, I was transferred from one department to the other as none of the people I spoke with could help resolve the issue with the parental control.

Since switching the parental control on unable to access certain websites which are being blocked. I am advised to log in to my account to over-ride this but I get this message:

 

You are not authorised to manage this Parental Controls service, please contact the account holder.

 

I log into MyBT and it shows me as the account holder, and my Parental Controls all off - BT have confirmed I am the only account name associated with the account.

 

These websites are blocked across all my deviced: PC, laptop, iPad and phone.

 

I see this issue has been reported and dealt with previously in the community so hopefully someone can come to my rescue as it’s quite frustrating!

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JohnC2
Moderator
Moderator
105 Views
Message 5 of 5

Re: Parental Controls Blocking Websites & Unable to Turn Off

Hi @Jay863  sorry you are having a problem with the Parental Controls. I've sent you a Private Message with details on how to get in touch with the Mod team and we'll be happy to help you get this resolved.

cheers

John

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