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sqzydave
Newbie
422 Views
Message 1 of 4

Parental Controls Keep Re-Appearing

Hi,

 

We keep getting parental control re-appearing on our account.

 

MyBT page tells me there are none active, but they definitely are. The only way for me to fix it is to login, activate the parental controls, then turn deactivate them again. Then reset the home hub. Incidentally the temporary override option given on the 'this page is blocked' page wont work - it wont let me log in with my credentials even though they work on the MyBT site.

 

But this is mega annoying. It keeps happening - this is the 4th time now I think. The missus and I dont have kids, we don't need or want this service but it keeps getting foisted on us! How are we supposed to enjoy our filth!

 

Cheers

Dave

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3 REPLIES 3
Moderator
Moderator
399 Views
Message 2 of 4

Re: Parental Controls Keep Re-Appearing

Hi @sqzydave and thanks for posting.

 

Are you factory resetting the hub each time?

 

Cheers

 

David

Community ModeratorDaveM
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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sqzydave
Newbie
377 Views
Message 3 of 4

Re: Parental Controls Keep Re-Appearing

Nope. Unplug and pug back in to mains.

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Moderator
Moderator
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Message 4 of 4

Re: Parental Controls Keep Re-Appearing

Thanks for confirming that @sqzydave.

 

This sounds a bit odd so we'll need to take a closer look. Can you drop me over an email with your details? You'll get the contact the moderators link in my profile.

 

Cheers

 

David

Community ModeratorDaveM
Did you get the help you needed?
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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