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sqzydave
Newbie
493 Views
Message 1 of 4

Parental Controls Keep Re-Appearing

Hi,

 

We keep getting parental control re-appearing on our account.

 

MyBT page tells me there are none active, but they definitely are. The only way for me to fix it is to login, activate the parental controls, then turn deactivate them again. Then reset the home hub. Incidentally the temporary override option given on the 'this page is blocked' page wont work - it wont let me log in with my credentials even though they work on the MyBT site.

 

But this is mega annoying. It keeps happening - this is the 4th time now I think. The missus and I dont have kids, we don't need or want this service but it keeps getting foisted on us! How are we supposed to enjoy our filth!

 

Cheers

Dave

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Moderator
Moderator
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Message 2 of 4

Re: Parental Controls Keep Re-Appearing

Hi @sqzydave and thanks for posting.

 

Are you factory resetting the hub each time?

 

Cheers

 

David

Community ModeratorDaveM
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sqzydave
Newbie
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Message 3 of 4

Re: Parental Controls Keep Re-Appearing

Nope. Unplug and pug back in to mains.

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Moderator
Moderator
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Message 4 of 4

Re: Parental Controls Keep Re-Appearing

Thanks for confirming that @sqzydave.

 

This sounds a bit odd so we'll need to take a closer look. Can you drop me over an email with your details? You'll get the contact the moderators link in my profile.

 

Cheers

 

David

Community ModeratorDaveM
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