cancel
Showing results for 
Search instead for 
Did you mean: 
PaulK6
Newbie
731 Views
Message 1 of 5

Parental Controls Not Working

Go to solution

I tried to adjust the parental contol settings on my account a few weeks ago and now it says BT Parental Controls are "Unavailable" on the "My BT Inclusive Extras" page.

 

On the "My Security Settings" page it says:

  • "Parental Controls is being activated on your account and will be available in the next 24 hours. Please log in again later to manage your account."

It has been like this for a while, at least 4 weeks. 

 

Does anyone know how to get this sorted?

0 Ratings
Reply
4 REPLIES 4
Distinguished Sage
Distinguished Sage
728 Views
Message 2 of 5

Re: Parental Controls Not Working

Go to solution

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

0 Ratings
Reply
Moderator
Moderator
718 Views
Message 3 of 5

Re: Parental Controls Not Working

Go to solution

Hi @PaulK6,

 

Can you take another look at your Parental Controls for me please? Let me know if it's working.

 

Thanks

 

DanielS

0 Ratings
Reply
PaulK6
Newbie
709 Views
Message 4 of 5

Re: Parental Controls Not Working

Go to solution

That's fixed it. Thank you very much.  Smiley Happy

0 Ratings
Reply
Moderator
Moderator
696 Views
Message 5 of 5

Re: Parental Controls Not Working

Go to solution

You are more than welcome @PaulK6. I'm glad I was able to fix it for you.

 

Enjoy your weekend Smiley Happy

 

Thanks

 

DanielS

0 Ratings
Reply