My parental controls where setup and working fine until i moved address and now at my new property they where showing as On but my son (he is autistic and needs restrictions to stop him accessing adult material) can still access sites, I reset my hub and since then it now says Parental Control's Unavailable and has done so for the past 4 days - see attached photo.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
I am sorry that this is happening. We will do all we can to help you. To get in touch with us, click on my user name and then copy and paste the link under "Moderation Team Email Address" into your browser. Complete that form and we'll get back in touch with you.