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pinarguney
Beginner
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Message 1 of 8

Parental Controls are not working

Hi ,

 

Could you please help to correct this issue?

Thanks

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7 REPLIES 7
gg30340
Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: Parental Controls are not working

Can you supply more details such as how are they not working. Are the showing in your MyBT. What happens when you try to activate them etc etc.

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pinarguney
Beginner
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Message 3 of 8

Re: Parental Controls are not working

Hi ,

It looks as activated, however when I make a test, all the web content is visible . I have tried to restart the modem but didn't make a change.

 

Thanks

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gg30340
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Message 4 of 8

Re: Parental Controls are not working

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pinarguney
Beginner
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Message 5 of 8

Re: Parental Controls are not working

Hi,

I have tested parental control on my ipad and iphone using BT wifi . They working fine as expected. It was not allowed to enter to any adult sites

But  the Macbook air doesn't recognize any parental control . It is allowing to access to all adult content. What could be the reason? Why is it bypassing it? 

Thanks

Kind Regards

 

 

 

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gg30340
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Message 6 of 8

Re: Parental Controls are not working

Do you have a VPN set up on your Macbook?

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pinarguney
Beginner
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Message 7 of 8

Re: Parental Controls are not working

Hi,

To be honest, I don't know. How can I check that?

 

Thanks

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gg30340
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Message 8 of 8

Re: Parental Controls are not working

Is your Mac a company owned device, if so it will most likely have a VPN set up.

If not you would have to have set it up to use a VPN. See link how to check the settings to see if one is being used.

https://www.howtogeek.com/216209/how-to-connect-your-mac-to-any-vpn-and-automatically-reconnect/

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