Solved! Go to Solution.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
@Internet-Amy I'm sorry about the difficulties you're having getting your parental controls activated. I've sent you a private message with instructions on how you can contact the forum moderation team.
I am sorry that we haven't been able to pick up your case yet. We deal with each case in the order people come in to us. As soon as you reach the top of our queue we will be in touch with you and do our best to help.
Still not been fixed. Can someone fix this ASAP as I've waited long enough, if this isn't resolved this week I will be putting formal complaints through.
I'm having the same issue. It's also been a month with countless calls to/from BT with no resolution. I've created a thread and still no resolution to the matter. I've checked my DNS settings and all is set to standard.
Thanks for posting back. I'm sorry for the time it's taking us to get back to you. We have been a little behind to be honest.
Are you about this evening? I know you mentioned that evening time works best for you on week days. I can arrange for one of the guys to give you a shout this evening?
Let me know if that suits ok.