Good Morning @Internet-Amy,
I am sorry to see that it isn't working yet. Before sending this back to the developers I've made a few changes. Can you log into your MyBT and see if you can get into your Parental Controls? If it still isn't working, please send me a screenshot, removing any personal details, and I'll send it to our developers to work out the issue. I'll be here all weekend and on Monday so I can keep Stephanie up to date when she returns.
Just tried it again and it hangs when it's activating, then I'm met with this error as usual.
Hi @Internet-Amy I'm very sorry for the length of time it's taking to get this issue resolved.
As this case has proven to be very tricky to resolve, I wanted to update your thread and confirm that this is with the product manager of parental controls, and he expects to have an update for us in the next couple of days.
Hi @Internet-Amy I have just heard back about this fault - it should now be fixed, so you should now be able to activate parental controls. Could you test it again and let me know if it worked?