Parental Controls greyed out - terrible customer service!

[StephanieG]

Hi @Internet-Amy just following on from @RobbieMac's post - I've text you there to confirm when I'll be calling you this evening. If that time no longer suits just text back and we'll take it from there. I've taken over the complaint and we'll be dealing with this from here on in.

Thanks

[StephanieG]

Hi @Internet-Amy good speaking with you this evening. I have raised this with the relevant team, I'll get back to you as soon as I can.

Thanks

[Internet-Amy]

Hi Robbie,

I've been in contact with Stephanie about this issue, I think she's out of office until Monday now.

I logged into My BT today to see if it was fixed, I was met with an option to finally turn on parental controls. Low and behold, I went to turn it on and had the same issue. It says there was an error saving the data and that controls couldn't be activated. The same goes for Web Protect.

It's been weeks since I've had this issue now and I feel like it's getting nowhere.

Can you please forward this on to the tech team dealing with it and let them know that although there's now an option to activate controls, it won't allow me to

[DanielS]

Good Morning @Internet-Amy,

I am sorry to see that it isn't working yet. Before sending this back to the developers I've made a few changes. Can you log into your MyBT and see if you can get into your Parental Controls? If it still isn't working, please send me a screenshot, removing any personal details, and I'll send it to our developers to work out the issue. I'll be here all weekend and on Monday so I can keep Stephanie up to date when she returns.

Thanks

DanielS

[Internet-Amy]

Hi Daniel,

Just tried it again and it hangs when it's activating, then I'm met with this error as usual.

[Internet-Amy]

@DanielS

[DanielS]

Thanks for tagging me @Internet-Amy.

I'll forward this onto the developers and I will let @StephanieG know so she can follow up with you when she's in office tomorrow.

Thanks

DanielS

[Internet-Amy]

@DanielS @StephanieG

Could someone please confirm this is being looked into as a matter of urgency?

Edit: Just saw a message from Stephanie, thanks

[StephanieG]

Hi @Internet-Amy I'm very sorry for the length of time it's taking to get this issue resolved.

As this case has proven to be very tricky to resolve, I wanted to update your thread and confirm that this is with the product manager of parental controls, and he expects to have an update for us in the next couple of days. 

[StephanieG]

Hi @Internet-Amy I have just heard back about this fault - it should now be fixed, so you should now be able to activate parental controls. Could you test it again and let me know if it worked?

Thanks