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Internet-Amy
Aspiring Contributor
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Message 21 of 25

Re: Parental Controls greyed out - terrible customer service!

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Hi Stephanie,

 

Still no luck 😞 just tried on my work machine and my mobile. Still the same fault. Cleared cache and cookies too.

 

Capture.PNG

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Community Manager
Community Manager
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Message 22 of 25

Re: Parental Controls greyed out - terrible customer service!

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@Internet-Amy thank you for checking, I'm really sorry you're still getting an error message. The team is back on the case, there's a lot going on behind the scenes here. I'll update you as soon as I can.

Community ModeratorStephanie
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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Community Manager
Community Manager
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Message 23 of 25

Re: Parental Controls greyed out - terrible customer service!

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@Internet-Amy there's been a lot of activity here, can you try again now, and if you still get an error message can you post up another screenshot of it?

Thank you for including a screenshot each time, it's been helpful the team to see what you're experiencing.

Community ModeratorStephanie
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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Internet-Amy
Aspiring Contributor
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Message 24 of 25

Re: Parental Controls greyed out - terrible customer service!

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Hi Steph,
I'll send a PM now but it looks promising, I can enable and adjust settings now which I've never been able to do.

Thanks
Amy
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Community Manager
Community Manager
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Message 25 of 25

Re: Parental Controls greyed out - terrible customer service!

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Hi @Internet-Amy thanks for getting in touch, I'm glad to hear that you can now manage parental controls 🙂

I'm sorry it took us so long to get to the bottom of it, but I'm glad it's all sorted now. Thank you for your patience throughout.

Community ModeratorStephanie
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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