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AdrianB2018
Newbie
264 Views
Message 1 of 2

Parental Controls is being activated on your account....

Hi,

I can no longer modify parental controls through the online web page nor through the my bt mobile application:

Repro Steps (via web page):

 Actual Result:

  • Message reads:

BT Parental Controls

Parental Controls is being activated on your account and will be available in the next 24 hours. Please log in again later to manage your account.

Expected Result:

  • The ability to reconfigure (modify | disable) parent controls

Followup

Calling BT customer support redirected me to setup a BT ID (which I already have) and to install and manage parental controls through the mobile app which leads to the same error message listed above in red.

I use a DrayTek router and not the default BT router provided, although I don’t see this being an issue since the parental controls are managed online and not configured through the router.

The issue has been like this for several weeks now.

Has anyone seen this issue before, if so, how did you remediate the problem?

Thanks.

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1 REPLY 1
Moderator
Moderator
240 Views
Message 2 of 2

Re: Parental Controls is being activated on your account....

@AdrianB2018 I'm really sorry about the problem with your parental controls. Please use the 'click here to contact the mods' link in my forum profile to send in your details and we'll be happy to help. You can find the link by clicking on my username.

Thanks

Neil

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