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cordycordy
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Message 1 of 8

Parental Controls - not working - all web content is currently viewable..!!

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Received a shiny new smart hub two weeks ago. Several issues though – have posted in another forum elsewhere re Access Control.... this post relates to Parental Controls. When I login online it says Parental Controls are active, although they’re not! Hence my kids have access to anything (mind you, I do have restrictions on their devices too). Help please! Have restarted the hub several times… which resets it, although 24 hrs later it is not working again…

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Distinguished Sage
Distinguished Sage
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Message 2 of 8

Re: Parental Controls - not working - all web content is currently viewable..!!

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Moderator
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Message 3 of 8

Re: Parental Controls - not working - all web content is currently viewable..!!

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@cordycordy Please use the 'click here to contact the mods' link in my forum profile to send in your details and we'll raise this with the parental controls team. You can find the link by clicking on my username.

Thanks

Neil

Community ModeratorNeilO
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Moderator
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Message 4 of 8

Re: Parental Controls - not working - all web content is currently viewable..!!

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Hi @cordycordy,

 

Thanks for taking my call today. Please let me know if there are any further problems and I'll be happy to help. In the meantime take a look at the BT Parental Controls - 'How to...' guide and let me know if that helps.

 

Cheers

 

David

Community ModeratorDaveM
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cordycordy
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Message 5 of 8

Re: Parental Controls - not working - all web content is currently viewable..!!

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Hi David

Thanks for your call yesterday. Checked again this morning - it says that parental controls are active... but they're not! If I turn it off and then back on again, it then starts to work... any ideas? thanks

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Moderator
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Message 6 of 8

Re: Parental Controls - not working - all web content is currently viewable..!!

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Hi @cordycordy Thanks for posting back. As David is off for a few days I will get one of the other Mods to have a look at this for you.

 

Cheers

 

Community ModeratorJohnC
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Message 7 of 8

Re: Parental Controls - not working - all web content is currently viewable..!!

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Hi @cordycordy,

 

I tried calling today, sorry I missed you. Are you still having problems with the parental controls? If so can you post some screen shots of the issue?

 

Cheers

 

David

Community ModeratorDaveM
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Message 8 of 8

Re: Parental Controls - not working - all web content is currently viewable..!!

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Hi @cordycordy,

 

Thanks for taking my call today. I'm really glad to hear you got this sorted. Post back if you have any other problems and we'll be happy to help.

 

All the best

 

David

Community ModeratorDaveM
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