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cordycordy
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Message 1 of 17

Parental Controls - not working - all web content is currently viewable..!!

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When I login online it says Parental Controls are active, although they’re not! Hence my kids have access to anything (mind you, I do have restrictions on their devices too). Help please! Have restarted the hub several times… which resets it, although 24 hrs later it is not working again… It's the same issue across multiple devices.

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Distinguished Sage
Distinguished Sage
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Message 2 of 17

Re: Parental Controls - not working - all web content is currently viewable..!!

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cordycordy
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Message 3 of 17

Re: Parental Controls - not working - all web content is currently viewable..!!

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Yes i guess so although that was 2 years ago... no idea how it was resolved!
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Distinguished Guru
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Message 4 of 17

Re: Parental Controls - not working - all web content is currently viewable..!!

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@cordycordywrote:
Yes i guess so although that was 2 years ago... no idea how it was resolved!

Hi.

This is one of the issues with the forums, when a problem is fixed, the reason is hardly ever given - causing the same issue to be investigated from scratch again. Of course, the cure and indeed the actual underlying problem may not be the same - but it will surely be a good starting point for the moderators to look.

Hopefully the moderators will tell you the cause, and can you pop back and give the reason?

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cordycordy
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Message 5 of 17

Re: Parental Controls - not working - all web content is currently viewable..!!

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Yep of course , I’ve a feeling it sorted itself after a few days last time around. Will advise
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Distinguished Sage
Distinguished Sage
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Message 6 of 17

Re: Parental Controls - not working - all web content is currently viewable..!!

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

Moderator
Moderator
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Message 7 of 17

Re: Parental Controls - not working - all web content is currently viewable..!!

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Hi @cordycordy,

I am sorry to see that this issue has come back. It's very important that we help get this working for you as soon as possible. I've sent you a private message that I need you to reply back on please.

@Andy_N once we've fixed this we can post up what was done :smileyhappy:

Thanks

DanielS

Community ModeratorDannyS
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cordycordy
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Message 8 of 17

Re: Parental Controls - not working - all web content is currently viewable..!!

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Hi, I've had no further response to this.

Sent a Private Message Sent: ‎27-04-2019 16h52

The problem is still there, thanks 

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Moderator
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Message 9 of 17

Re: Parental Controls - not working - all web content is currently viewable..!!

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Hi @cordycordy thanks for posting, I'm really sorry about the problem with your parental controls. I called last week and left a message as I missed you. The fault is being investigated by our programmers as there are data mismatches between the various systems that the controls work from.

Regrettably I don't have a timescale as to how long this will take to resolve but I have escalated it with them today and I will get back to you when they provide me with an update.

Community ModeratorNeilO
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cordycordy
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Message 10 of 17

Re: Parental Controls - not working - all web content is currently viewable..!!

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Thanks Neil 🙂

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