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Moderator
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Message 11 of 17

Re: Parental Controls - not working - all web content is currently viewable..!!

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Hi @cordycordy I gave you a call there but unfortunately missed you, I've had an update back to say your Parental controls should be working now. Can you check and post back to let me know if you're happy this is sorted?

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cordycordy
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Message 12 of 17

Re: Parental Controls - not working - all web content is currently viewable..!!

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Hi @NeilO , no its still not working 😞

 

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Moderator
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Message 13 of 17

Re: Parental Controls - not working - all web content is currently viewable..!!

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Hi @cordycordy 

Thanks for posting back and I'm sorry your Parental Control service still isn't working.

I've let @NeilO know that you've replied and he'll follow up with you later today.

Cheers,

Robbie

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Moderator
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Message 14 of 17

Re: Parental Controls - not working - all web content is currently viewable..!!

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@cordycordy I'm really sorry they're still not working, I'll get back on to the team who have been helping me with this. In the meantime can you deactivate then reactivate the parental controls in MyBT to see if that helps?

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cordycordy
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Message 15 of 17

Re: Parental Controls - not working - all web content is currently viewable..!!

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This seems to now be resolved. I'm not totally sure what the solution was, although having reset or restarted Parent Controls a few times, the last time seemed to work. I believe there was also some development/programming involved somewhere too. Thanks

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Message 16 of 17

Re: Parental Controls - not working - all web content is currently viewable..!!

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Hi @cordycordy  thanks for the update and glad to hear it is now working for you. I'll let Neil know when he is back in the office.

Cheers
John

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Message 17 of 17

Re: Parental Controls - not working - all web content is currently viewable..!!

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Hi @cordycordy many thanks for posting back to let us know the parental controls are now working. The issue was fixed by the programmers during the week as there were faults with the system in the background which apply the filters. 

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