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Hi @cordycordy I gave you a call there but unfortunately missed you, I've had an update back to say your Parental controls should be working now. Can you check and post back to let me know if you're happy this is sorted?
@cordycordy I'm really sorry they're still not working, I'll get back on to the team who have been helping me with this. In the meantime can you deactivate then reactivate the parental controls in MyBT to see if that helps?
This seems to now be resolved. I'm not totally sure what the solution was, although having reset or restarted Parent Controls a few times, the last time seemed to work. I believe there was also some development/programming involved somewhere too. Thanks
Hi @cordycordy many thanks for posting back to let us know the parental controls are now working. The issue was fixed by the programmers during the week as there were faults with the system in the background which apply the filters.