cancel
Showing results for 
Search instead for 
Did you mean: 
Moderator
Moderator
210 Views
Message 11 of 16

Re: Parental Controls not working

Go to solution

@Sarahjanethomp sorry about the delay getting back to you. I've had word back to ask you to try setting up the parental controls again as they believe this is now fixed.

0 Ratings
Reply
Sarahjanethomp
Beginner
202 Views
Message 12 of 16

Re: Parental Controls not working

Go to solution
Hi,

Just tried and it whirls around for a bit and then says ‘something’s has gone wrong and we couldn’t turn on parental controls’ in red. This is turning into a bit of a nightmare. Do we have any idea what is going on?

Sarah
0 Ratings
Reply
Moderator
Moderator
196 Views
Message 13 of 16

Re: Parental Controls not working

Go to solution

Hi @Sarahjanethomp I'll get back on to the technical guys now, I believe they do have a grasp of what is going wrong and have been making changes to the various systems involved in implementing the parental controls and I'm really sorry this is taking longer than expected to resolve. 

0 Ratings
Reply
Highlighted
Moderator
Moderator
188 Views
Message 14 of 16

Re: Parental Controls not working

Go to solution

@Sarahjanethomp I've just had an update to say they understand the problem behind the most recent error message and have fixed issue. Can you try again? 

0 Ratings
Reply
Sarahjanethomp
Beginner
182 Views
Message 15 of 16

Re: Parental Controls not working

Go to solution
YES!!! It’s working - thanks so much Neil!
0 Ratings
Reply
Moderator
Moderator
167 Views
Message 16 of 16

Re: Parental Controls not working

Go to solution

Hi @Sarahjanethomp that's brilliant ,I'm really glad your parental controls are working now.  Sorry about the fault and thanks for your patience and understanding whilst we worked on fixing this.

0 Ratings
Reply