Hi @gooleys welcome back to the community, I'm sorry to see you're experiencing problems with your parental controls. Have the parental controls ever worked and has anything changed recently?
Yes they worked at my old address but since I moved to new address a week ago they stopped working even though I have put on strict
Hi @gooleys thanks for getting back to me, I've seen this happen before and we'll need to raise a case to get the parental controls system updated with your new broadband details.
I'll send you a private message so you can send over your details to the moderation team.