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Sarahjanethomp
Beginner
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Message 1 of 16

Parental Controls not working

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Apologies, for posting a question asked many times but I'm running out of options...

I've been trying to set up BT Parental Controls for a long time now, but can't seem to get it to work.

Whenever I try to switch on parental controls I get "Sorry, we couldn't turn on your BT Parental Controls, please try again later". I've been trying on and off for several months now and I've been in touch with BT by phone several times but they haven't been able to resolve the problem I'm afraid.

I know the Moderators have been very helpful with this problem via the forums in the past and I was hoping someone could help me.

Many thanks in advance for any help.

Sarah.
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Distinguished Sage
Distinguished Sage
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Message 2 of 16

Re: Parental Controls not working

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Moderator
Moderator
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Message 3 of 16

Re: Parental Controls not working

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Hi @Sarahjanethomp Welcome to the community, I'm really sorry to see you've not been able to get your BT Parental controls activated. I've sent you a private message with details on how you can get in contact with the mod team.

Community ModeratorNeilO
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Moderator
Moderator
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Message 4 of 16

Re: Parental Controls not working

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@Sarahjanethomp Thanks for sending in your details, I've raised this with a specialist team as I can see that all the things I could  have tried have already been done. It will take a few days before I have an update but as soon as I have any news I'll be back in touch.

Community ModeratorNeilO
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Moderator
Moderator
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Message 5 of 16

Re: Parental Controls not working

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Hi @Sarahjanethomp I called there but missed you. Please can you try setting up your parental controls again, the issue should be fixed. Post back an let me know how you get on.

Community ModeratorNeilO
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Sarahjanethomp
Beginner
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Message 6 of 16

Re: Parental Controls not working

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I am sorry I am still getting the same error- red box saying parental controls cannot be activated - very frustrating...
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Moderator
Moderator
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Message 7 of 16

Re: Parental Controls not working

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@Sarahjanethomp Sorry about that, I'll get back on to the team that are helping with this to let them know its still not fixed.

Community ModeratorNeilO
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Moderator
Moderator
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Message 8 of 16

Re: Parental Controls not working

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Hi @Sarahjanethomp  Thanks for your patience whilst this is being investigated, the faults team have identified and fixed another issue. Can you try setting the controls up again and let me know if it works now? 

Community ModeratorNeilO
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Sarahjanethomp
Beginner
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Message 9 of 16

Re: Parental Controls not working

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Still not working but now says unavailable and when I click on manage parental controls it just takes me to the dashboard again....
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Moderator
Moderator
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Message 10 of 16

Re: Parental Controls not working

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Sorry @Sarahjanethomp I'll let them know, thanks for trying that again for us. It appears to be a complicated one but be assured that I'll keep on it until we know its sorted.

Community ModeratorNeilO
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