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Moderator
Moderator
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Message 11 of 16

Re: Parental Controls not working

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@Sarahjanethomp sorry about the delay getting back to you. I've had word back to ask you to try setting up the parental controls again as they believe this is now fixed.

Community ModeratorNeilO
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Sarahjanethomp
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Message 12 of 16

Re: Parental Controls not working

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Hi,

Just tried and it whirls around for a bit and then says ‘something’s has gone wrong and we couldn’t turn on parental controls’ in red. This is turning into a bit of a nightmare. Do we have any idea what is going on?

Sarah
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Moderator
Moderator
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Message 13 of 16

Re: Parental Controls not working

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Hi @Sarahjanethomp I'll get back on to the technical guys now, I believe they do have a grasp of what is going wrong and have been making changes to the various systems involved in implementing the parental controls and I'm really sorry this is taking longer than expected to resolve. 

Community ModeratorNeilO
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Moderator
Moderator
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Message 14 of 16

Re: Parental Controls not working

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@Sarahjanethomp I've just had an update to say they understand the problem behind the most recent error message and have fixed issue. Can you try again? 

Community ModeratorNeilO
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Sarahjanethomp
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Message 15 of 16

Re: Parental Controls not working

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YES!!! It’s working - thanks so much Neil!
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Moderator
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Message 16 of 16

Re: Parental Controls not working

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Hi @Sarahjanethomp that's brilliant ,I'm really glad your parental controls are working now.  Sorry about the fault and thanks for your patience and understanding whilst we worked on fixing this.

Community ModeratorNeilO
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