cancel
Showing results for 
Search instead for 
Did you mean: 
Moderator
Moderator
85 Views
Message 11 of 16

Re: Parental Controls not working

Go to solution

@Sarahjanethomp sorry about the delay getting back to you. I've had word back to ask you to try setting up the parental controls again as they believe this is now fixed.

Community ModeratorNeilO
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
0 Ratings
Sarahjanethomp
Beginner
77 Views
Message 12 of 16

Re: Parental Controls not working

Go to solution
Hi,

Just tried and it whirls around for a bit and then says ‘something’s has gone wrong and we couldn’t turn on parental controls’ in red. This is turning into a bit of a nightmare. Do we have any idea what is going on?

Sarah
0 Ratings
Moderator
Moderator
71 Views
Message 13 of 16

Re: Parental Controls not working

Go to solution

Hi @Sarahjanethomp I'll get back on to the technical guys now, I believe they do have a grasp of what is going wrong and have been making changes to the various systems involved in implementing the parental controls and I'm really sorry this is taking longer than expected to resolve. 

Community ModeratorNeilO
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
0 Ratings
Moderator
Moderator
63 Views
Message 14 of 16

Re: Parental Controls not working

Go to solution

@Sarahjanethomp I've just had an update to say they understand the problem behind the most recent error message and have fixed issue. Can you try again? 

Community ModeratorNeilO
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
0 Ratings
Sarahjanethomp
Beginner
57 Views
Message 15 of 16

Re: Parental Controls not working

Go to solution
YES!!! It’s working - thanks so much Neil!
0 Ratings
Moderator
Moderator
42 Views
Message 16 of 16

Re: Parental Controls not working

Go to solution

Hi @Sarahjanethomp that's brilliant ,I'm really glad your parental controls are working now.  Sorry about the fault and thanks for your patience and understanding whilst we worked on fixing this.

Community ModeratorNeilO
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
Click on the star next to a reply to say thanks
Help guide to using the community? Click below
Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
0 Ratings