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fluffclark
Beginner
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Message 1 of 5

Parental Controls not working

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My Parental controls are set to 'moderate' and I have blocked youtube.com.

However I can still get to youtube.com when I type in the url in the address bar.

My controls have worked ok in the past, but don't seem to be operating anymore. 

Can this be resolved?

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4 REPLIES 4
RobbieMac
Moderator
Moderator
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Message 2 of 5

Re: Parental Controls not working

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Hi @fluffclark,

Welcome to the Community and thanks for your post!

I'm sorry that you are having problems blocking Youtube using BT Parental Controls.  Can you have a look at this and let me know if it helps?  -  How to block Youtube using BT Parental Controls?

Cheers,

Robbie

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fluffclark
Beginner
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Message 3 of 5

Re: Parental Controls not working

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Yes, I had seen that page (which is a bit out of date!), and had also used those settings...

fluffclark_0-1593698766837.png

However, despite these settings, and the report that the controls are active:

fluffclark_1-1593698815683.png

All devices connected to my broadband can still access youtube

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RobbieMac
Moderator
Moderator
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Message 4 of 5

Re: Parental Controls not working

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Hi @fluffclark 

Thanks for posting back and for have a look at that link.

Sorry that the Parental Controls aren't blocking the content.  I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

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DavidM
Moderator
Moderator
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Message 5 of 5

Re: Parental Controls not working

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Thanks for letting me know this is sorted @fluffclark. I'm glad I was able to help.

Cheers

David

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