I have also never set up parental controls and suddenly today I am blocked from some fairly innocuous websites including Facebook and Twitter -both of which are essential for my work.
How is this being addressed?
Yes, this is ridiculous. I have some stupid parental controls locked on that I didn't ask for and do not want. Thanks Dave!
Do I have to tell this story?
Parental controls have been activated on my account without any action from myself, leaving me without access to pretty much anything other than the BT website and google for the past few days.
My experience with the customer service telephone lines has been truly appalling and perhaps the worst such experience I have ever had, with conflicting information, empty reassurances and downright lies being fed to me by BT employees.
I am absolutelty furious and demand some semblance of an explanation.