I have now got the pereantel control knocked off and things back to normal BT did a screen sharing with me yesterday andit seems to be ok now they were very good and are going to ring back on Monday to see if everything is still ok. I hace asked them not to conect me to perantal control and just to leve it off thank you but you do not need to do anything else for me at the moment but will keep looking on hear if I have a problum again with BT thank you.