Solved! Go to Solution.
I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.
Welcome to the Community and thanks for your post!
I'm sorry for the problems you're having managing your Parental Controls. This isn't something the Community is going to be able to help with so you can send us over your details and we'll give you a hand from here.
I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you.
Hi @337allan sorry I missed you there. Please get back to me with a suitable time for me to call, I just need to go through a few security questions before I can get this issue progressed further.