cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Highlighted
Distinguished Guru
331 Views
Message 11 of 18

Re: Parental control unavailable

Go to solution

Thank you @hashemfouad .

I'll be speaking with @NeilO when he's in the office this afternoon. We'll need to contact our developers as it appears to be something at their end at fault.

Thanks

DanielS

0 Ratings
Reply
Highlighted
Aspiring Contributor
326 Views
Message 12 of 18

Re: Parental control unavailable

Go to solution

Hello Daniel

No problem, and noted

Thank you

Highlighted
Moderator
Moderator
305 Views
Message 13 of 18

Re: Parental control unavailable

Go to solution

@hashemfouad I'm sorry about that, I've raised this with the developers and as soon as they update me I'll get back in touch.

0 Ratings
Reply
Highlighted
Moderator
Moderator
278 Views
Message 14 of 18

Re: Parental control unavailable

Go to solution

@hashemfouad I haven't forgotten about you, the case is still with the developers and I'll update you when I know more.

0 Ratings
Reply
Highlighted
Aspiring Contributor
276 Views
Message 15 of 18

Re: Parental control unavailable

Go to solution

Hi Neil

Thank you for contiious support.

I tried today and logged to my BT account, activated it one more time, it went through without any issues highlighted by the system.

So now, it is saying that it is active and working, but i need to test it when i am back home.

Please give me 1 day to see and i will get back to you soon :))

Thank you 

0 Ratings
Reply
Highlighted
Aspiring Contributor
275 Views
Message 16 of 18

Re: Parental control unavailable

Go to solution

Morning Neil

I had tested the parental control services yesterday, it was working good, and i will continue testing the service as a whole in the coming week. I would like to thank you and the technical team for the good work and the follow up.

Really appreciate your support, it was very helpful 

Thank you

Hashem 

0 Ratings
Reply
Highlighted
Moderator
Moderator
258 Views
Message 17 of 18

Re: Parental control unavailable

Go to solution

@hashemfouad Brilliant I'm glad that's all working for you now and sorry about the delay getting it fixed.

0 Ratings
Reply
Highlighted
Aspiring Contributor
252 Views
Message 18 of 18

Re: Parental control unavailable

Go to solution
Thanks guys very good job
:))
0 Ratings
Reply