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DCS1
Aspiring Contributor
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Message 1 of 11

Parental controls always unavailable

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Hello,

 

My account is stuck on "Parental Controls is being activated on your account and will be available in the next 24 hours. Please log in again later to manage your account."

 

I've tried resetting hub and also setting up a new online account but it is still permanently stuck on being activated.

 

No filtering is taking place and I'm worried about my children having access to all sorts of nasties.

 

Please, please can you help me to solve this?

 

Many thanks

 

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10 REPLIES 10
Distinguished Sage
Distinguished Sage
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Message 2 of 11

Re: Parental controls always unavailable

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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DCS1
Aspiring Contributor
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Message 3 of 11

Re: Parental controls always unavailable

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Many Thanks
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Moderator
Moderator
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Message 4 of 11

Re: Parental controls always unavailable

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Hey @DCS1,

 

It sounds like your Parental Controls are stuck in a pending state on our systems. I'm sorry about that. We'll get it fixed for you. You can reach us by clicking on my user name and then on contact the mods.

 

Thanks

 

DanielS

Community ModeratorDannyS
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Moderator
Moderator
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Message 5 of 11

Re: Parental controls always unavailable

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Hi @DCS1,

 

Thank you for sending in your details. I'm sorry you're having problems activating your Parental Controls. I've made a few changes at my end that should have resolved the issue. Please can you try again and let me know if that's fixed things for you?

 

Thanks

 

PaddyB

Community ModeratorPaddyB
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DCS1
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Message 6 of 11

Re: Parental controls always unavailable

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 Thank you so much - all working fine now.  Teenager here wont be pleased by I sure am!

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Moderator
Moderator
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Message 7 of 11

Re: Parental controls always unavailable

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Hi @DCS1,

 

Thank you for posting back I'm happy to hear its back working again.

 

Cheers

 

PaddyB

Community ModeratorPaddyB
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DCS1
Aspiring Contributor
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Message 8 of 11

Re: Parental controls always unavailable

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Hi - Sorry I think I spoke to soon.  All The options are there and looks fine but when I select a filter setting and then save the changes it says there is an error saving.  Could you have another look please - I have tried resetting the hub as well this morning. 

 

Original thing that started it off was deletion of the parental controls but I also recently setup another bt account in case that has affected it.  I moved the old account to the new one to try to get it working but it just wiped the controls off again when I actually transfered the account.  (Just in case any of that helps) - Many Thanks

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DCS1
Aspiring Contributor
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Message 9 of 11

Re: Parental controls always unavailable

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Hi - Unfortunately this morning the parental contols are still showing error when saving the filter settings.  Have tried resetting the hub again.  If you could get the parental controls section to have a look that would be brilliant.  Many Thanks for you help

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DCS1
Aspiring Contributor
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Message 10 of 11

Re: Parental controls always unavailable

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Thanks for getting the parental controls people to work their magic.  Now saving settings and working fine. - Very much appreciated

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