Hi, I tried setting parental controls up 2 days ago to block pornography and nudity as I have 2 children with internet access now but no matter what I do they aren't working! I've turned them on and off and I've put websites in the block list manually but nothing works.
I get emails to say they're on and it says there on in my account but they aren't!
How can I get it sorted, my children can't use the internet until it's fixed.
Welcome to this user forum.
Did you restart the BT home hub after any changes?
Hi, yes I did. I tried on the old home hub and the new one (upgraded to infinity a few days ago go got a different hub) and they wouldn't work on either one.