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Gemsy
Newbie
287 Views
Message 1 of 3

Parental controls not blocking sites

Hi, I tried setting parental controls up 2 days ago to block pornography and nudity as I have 2 children with internet access now but no matter what I do they aren't working! 

I've turned them on and off and I've put websites in the block list manually but nothing works.

 

I get emails to say they're on and it says there on in my account but they aren't!

 

How can I get it sorted, my children can't use the internet until it's fixed.

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2 REPLIES 2
Distinguished Sage
Distinguished Sage
282 Views
Message 2 of 3

Re: Parental controls not blocking sites

Welcome to this user forum.

 

Did you restart the BT home hub after any changes?

 

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Gemsy
Newbie
259 Views
Message 3 of 3

Re: Parental controls not blocking sites

Hi, yes I did. I tried on the old home hub and the new one (upgraded to infinity a few days ago go got a different hub) and they wouldn't work on either one.

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