Just moved over to BT (wish I hadn't customer service is useless)
Now on top of all the other problems I have had I cannot get parental controls to work. I've switched it all on. Tried all different levels including my own. Left it hours. But still all manner of bad stuff is still getting through. Not one page is blocked. Very bad of BT!
Having spent over 16 hours this week trying to get my BT up and running (wish I hadn't moved few Sky!) I now cannot get parental controls working I have tried numerous times, different levels, spent 4 hours on hold to speak to someone. This is really bad as I have two young children but it seems BT don't care about keeping children safe.
I'm really sorry you're having problems with the parental controls. It sounds like an account based problem so we'll need to take a closer look at that for you. Can you please send over the details? You'll get the contact link in my profile.