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Beginner
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Message 1 of 3

Parental controls not working

Hello, can anyone help. I've recently come to bt for broadband. I've set up parental controls. It says active & on. Currently set to custom but nothing being filtered. Have also tried light with no success. Have also spoken to bt twice .

Thanks
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Distinguished Sage
Distinguished Sage
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Message 2 of 3

Re: Parental controls not working

I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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Moderator
Moderator
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Message 3 of 3

Re: Parental controls not working

Hi @Fletch1

Welcome to the Community and thanks for your post.

Sorry for the problems you're having with Parental Controls.  This isn't something the Community is going to be able to help with so I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you.

Cheers,

Robbie

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