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Beginner
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Message 1 of 2

Parental controls not working

Hi,

I can not get parental controls to work.  They are switched on, and have been for the last 12 months, to 'Light' but not blocking anything.  I have rebooted the hub but no change.  I have made changes and waited ten minutes even two hours.   I have read this forum with no conclusion.  I have tried blocking a specific site and that doesnt work either. 

Any body please?

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Distinguished Guru
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Message 2 of 2

Re: Parental controls not working

Hi @whyowhyamihere,

I am sorry to hear that they aren't working for you. We have to contact our Parental Controls developers to make sure all of your records are linked correctly.

You will have a private message from me shortly.

Thanks

DanielS

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