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Cherryfizz
Beginner
673 Views
Message 1 of 5

Parental controls not working

I have supposedly set up and activated the parental controls but in spite of this the content i am trying to keep blocked is still accessible how do fix this?

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4 REPLIES 4
DavidM
Moderator
Moderator
646 Views
Message 2 of 5

Re: Parental controls not working

Hi @Cherryfizz and welcome.

Sorry you're having problems with your parental controls. Are you getting any error messages? Have you had a look at the parental controls help pages?

Cheers

David

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Cherryfizz
Beginner
581 Views
Message 3 of 5

Re: Parental controls not working

Hi David.

 

Ive looked at the parental controls page and it offers no additional advice. I am not getting any email through should i be?

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Cherryfizz
Beginner
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Message 4 of 5

Re: Parental controls not working

Sorry not getting any error messages i mean

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RobbieMac
Moderator
Moderator
568 Views
Message 5 of 5

Re: Parental controls not working

Hi @Cherryfizz,

Thanks for posting back!

I am sorry for the problems you are having with Parental Controls.  This isn't something the Community is going to be able to help with so you can get in touch with us and we will give you a hand from here.

I have sent you a private message with instructions on how you can send us over your details and we'll look into this for you. See: Private messages

Cheers,

Robbie

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