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DavBK
Beginner
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Message 1 of 5

Parental controls unavailable

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I too, like so many others here, am having problems with the parental controls. I cannot turn them on and it just says 'Unavailable' and 'Parental Controls is being activated on your account and will be available in the next 24 hours'. I have cleared cookies etc., I have restarted the router, I have raised a complaint and spent a lot of time on thephone to BT but nobody has done anything. Please can someone help me sort this out. Thank you. 

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4 REPLIES 4
Moderator
Moderator
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Message 2 of 5

Re: Parental controls unavailable

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Hi @DavBK,

Welcome to the Community and thank you for posting.

I'm sorry you haven't been able to activate Parental Controls. This is something I'll be able to help you with

I have sent you a private message with instructions on how to contact me. You can access your messages via the envelope icon at the top right of the screen, or click on this link, Private messages

Thanks

PaddyB

Community ModeratorPaddyB
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Moderator
Moderator
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Message 3 of 5

Re: Parental controls unavailable

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Hi @DavBK  thanks for sending over your details. The faults team believe they have now fixed the issue. Would you please try to activate the Parental Controls now and post back and let me know how you get on.

cheers
John

Community ModeratorJohnC
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DavBK
Beginner
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Message 4 of 5

Re: Parental controls unavailable

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Hi John. This is now working. Thank you

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Moderator
Moderator
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Message 5 of 5

Re: Parental controls unavailable

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Hi @DavBK  thanks for checking and posting back so quickly and good to hear they are now working:) I'll close things off at this end now.

cheers

John

Community ModeratorJohnC
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