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Mburt
Aspiring Contributor
1,332 Views
Message 1 of 11

Parental controls unavailable

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Hi I have an issue where my account shows parental controls as unavailable. I have used the online chat and spoken to people who seem to not have the relevant information to help. Can you please help me fix this issue? I see from looking at recent posts on the forum, that this is a common problem. Thanks in advice for your help
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10 REPLIES 10
Keith_Beddoe
Distinguished Sage
Distinguished Sage
1,324 Views
Message 2 of 11

Re: Parental controls unavailable

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

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RobbieMac
Moderator
Moderator
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Message 3 of 11

Re: Parental controls unavailable

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Hi @Mburt

 

Thanks for your post and welcome to the community!

 

Sorry that your Parental Controls is showing as unavailable.  I appreciate the time you have spent on live chat trying to get this sorted.

 

The community isn't going to be able to help with this so you can send us over your details and we'll give you a hand from here.  Click on my username here >> RobbieMac << and you'll see our contact link on the left hand side underneath my profile picture.

 

Cheers,

 

Robbie

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Mburt
Aspiring Contributor
1,267 Views
Message 4 of 11

Re: Parental controls unavailable

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Hi Robbie, thanks for your swift response. I've sent you a private message as you suggested. I'm looking for a quick fix if possible. I've attempted to explain the problem on the online chat and then also in a couple phonecalls, but unfortunately they either didnt understand the issue, or told me they'd call back, and then didn't. Quite frustrating, but I was informed that the BT community forum is highly knowledgeable and most helpful.

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Keith_Beddoe
Distinguished Sage
Distinguished Sage
1,258 Views
Message 5 of 11

Re: Parental controls unavailable

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@Mburt You have to use the contact form, not private messaging. See note on his post.

 

"Make sure you are logged into the forum otherwise you will not see our contact link when a moderator offers help. When sending us your details please don’t send a Private message (PM), we can’t deal with account/service issues via PM so please use the contact link. Thank You"

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Mburt
Aspiring Contributor
1,254 Views
Message 6 of 11

Re: Parental controls unavailable

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Hey Keith, thanks for your advice. I have done what you said. I didn’t realise this earlier. How is best to communicate with the moderator going forward?
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Keith_Beddoe
Distinguished Sage
Distinguished Sage
1,252 Views
Message 7 of 11

Re: Parental controls unavailable

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@Mburt wrote:
Hey Keith, thanks for your advice. I have done what you said. I didn’t realise this earlier. How is best to communicate with the moderator going forward?

One of them will contact you by phone or e-mail, once your case gets to the top of their queue. Its usually within five working days, depending on how busy they are.

 

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Mburt
Aspiring Contributor
1,245 Views
Message 8 of 11

Re: Parental controls unavailable

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Ok brilliant, thanks for your advice
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NeilO
Moderator
Moderator
1,216 Views
Message 9 of 11

Re: Parental controls unavailable

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@Mburt I called there but missed you, can you try managing your parental controls in MYBT as I've activated from my side. Please post back and let me know how you get on. 

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Mburt
Aspiring Contributor
1,206 Views
Message 10 of 11

Re: Parental controls unavailable

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Hi Neil sorry I missed your call. Yes that appears to have worked. Thanks to you and your team for sorting this problem out for me.
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