Yes, I've had the same problem.
Enabling and disabling didn't fix it.
Mysteriously, after I posted here it went back to working as expected the next day. Seemed strangely coincidental.
Welcome to the forum and thanks for your post!
Sorry for the problems you're having managing your Parental Controls service. Have a look at this link: BT Parental Controls - 'How to' guide
Let me know how you get on with this.
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