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Jlcd
Beginner
1,702 Views
Message 1 of 9

Parental controls

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Hi. According to myBT account I have parental controls on and **bleep** blocked. But every device can gain complete access to sites like pornhub. Customer Service cant help. I have reset the home hub several times. Why aren't the sites being blocked?
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8 REPLIES 8
Jlcd
Beginner
1,687 Views
Message 2 of 9

Please help- no parental control at all

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Hi. Under myBT I have strict parental controls switch on but any device logged on to the BT hub has complete open access to the internet. No sites are blocked. No help from customer services- can someone please help
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Distinguished Sage
Distinguished Sage
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Message 3 of 9

Re: Please help- no parental control at all

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I have asked a moderator to provide assistance, they will post an invite on this thread.
They are the only BT employees on this forum, and are based in the UK.

 

First flush any old invalid DNS entries.

 

If its a Windows computer you are using, then type this at the address prompt

 

ipconfig /flushdns

 

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Jlcd
Beginner
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Message 4 of 9

Re: Parental controls

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Thanks for replying. Problem is on Mac and iPhones
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Distinguished Sage
Distinguished Sage
1,677 Views
Message 5 of 9

Re: Parental controls

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Jlcd
Beginner
1,675 Views
Message 6 of 9

Re: Parental controls

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Ok. Flushed but still open access to the internet
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Moderator
Moderator
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Message 7 of 9

Re: Parental controls

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Thanks for trying that @Jlcd. Can you please drop me over an email with your details and I'll take a look at this for you. You'll get the contact the moderators link in my profile. We're very busy at present so it's taking longer than expected to reply but once you submit the details we'll get to you in turn.

Cheers

David

Community ModeratorDaveM
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Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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Jlcd
Beginner
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Message 8 of 9

Re: Parental controls

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David- I think I have clicked on the correct link. Can you see my email in the queue?
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Moderator
Moderator
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Message 9 of 9

Re: Parental controls

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Hi @Jlcd,

 

Thanks for sending over the details. We have your email and will be in touch once you reach the top of the queue.

 

Cheers

 

David

Community ModeratorDaveM
Did you get the help you needed?
Help others by clicking on ‘Mark as accepted solution’
Show your appreciation!
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Kudos”
Please avoid contacting us (moderators) via private message, for account/fault issues, unless invited to do so. The community will be able to help answer your question so we encourage you to create a new thread if you can’t find the answer from existing discussions. The moderators will be around to lend a hand should the community not have the answers. Thank You
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