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Newbie
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Parental controls

I can not turn on Parental Controls - Sorry, something went wrong. Please try again in 15 minutes. Can someone help please?

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Newbie
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Message 2 of 3

Re: Parental controls

The error is gone now and I can turn it back on however it is not blocking any websites

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Newbie
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Message 3 of 3

Re: Parental controls

Try this solution as suggested by BT team:

Clear all browser cache (crucial to do this after every test)

- Ensure BT DNS servers are used
- - Check router DNS settings are not set to custom DNS entries
- - One can validate by pasting a BT DNS address into PC using Networks and Sharing center/Ethernet/Wireless/IPv4 (I used 213.120.234.58)

A further note which was a problem on all my PC's:
- If you are using Avast, ensure that Avast RealSite is DISABLED. This circumvents BT parental controls DNS management.

Thanks again.

 
 
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