Hi, I need to turn off my parental controls. I try on the app, but it just gives instructions but the instructions aren't right because the option of 'manage my extras' is not there. Can anyone help please? I don't even know why they're on, as they weren't before.
Ask your mum or dad.
I'm 35 haha and my parents have passed!
You need to be logged in to MyBT as account holder rather than account manager.
Hi, thanks for that but there's still no option of 'manage my extras' 😞
When logged in to the app, select 'Your Products' > 'Broadband' > scroll down to 'BT Parental Controls'
Thank you for posting. If you follow the steps @licquorice has posted you should be able to turn off the Parental Controls.
You can find out more here - Turning Off Parent Controls