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Message 1 of 7

Parental controls

Hi, I need to turn off my parental controls. I try on the app, but it just gives instructions but the instructions aren't right because the option of 'manage my extras' is not there.  Can anyone help please? I don't even know why they're on, as they weren't before.

Tia x

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Message 2 of 7

Re: Parental controls

Ask your mum or dad.

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Message 3 of 7

Re: Parental controls

I'm 35 haha and my parents have passed! 

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Message 4 of 7

Re: Parental controls

You need to be logged in to MyBT as account holder rather than account manager.

https://www.bt.com/help/security/usernames-and-passwords/more-help-with-account-roles/what-s-the-dif...

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Message 5 of 7

Re: Parental controls

Hi, thanks for that but there's still no option of 'manage my extras' 😞

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Message 6 of 7

Re: Parental controls

When logged in to the app, select 'Your Products' > 'Broadband' > scroll down to 'BT Parental Controls'

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Message 7 of 7

Re: Parental controls

Hi @Skipfem,

Thank you for posting. If you follow the steps @licquorice has posted you should be able to turn off the Parental Controls.

You can find out more here - Turning Off Parent Controls 

Thanks,

Paddy

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