cancel
Showing results for 
Search instead for 
Did you mean: 
hungledink
Contributor
360 Views
Message 1 of 5

Phantom parental controls

Go to solution

Ive never had parental controls switched on, but today some sites are being blocked becuase im being told I have custom filters set up.

 

Ive never set up any filters so why might this be happening?

 

I tried online chat to resolve the issue but they said they would need to phone me, which they did, but promptly hung up on me.

0 Ratings
Reply
4 REPLIES 4
Distinguished Sage
Distinguished Sage
355 Views
Message 2 of 5

Re: Phantom parental controls

Go to solution

If you do not want parental controls, then you will have to uninstall them. You may have to switch them on first, then you should get the option to uninstall.

 

0 Ratings
Reply
hungledink
Contributor
350 Views
Message 3 of 5

Re: Phantom parental controls

Go to solution
Tried that but they still appear blocked, even after the 2 hour wait.

0 Ratings
Reply
Distinguished Sage
Distinguished Sage
348 Views
Message 4 of 5

Re: Phantom parental controls

Go to solution

@hungledink wrote:
Tried that but they still appear blocked, even after the 2 hour wait.


Restart the home hub and your computer.

 

If its a Windows computer, enter this command at a command prompt.

ipconfig /flushdns

 

0 Ratings
Reply
hungledink
Contributor
345 Views
Message 5 of 5

Re: Phantom parental controls

Go to solution
Seems ok now, noticed my hub seemed to be restarting itself a few times of the past few hours though, got the hub homepage when I used the Internet a few times, but tried your suggest as well.

Thanks for the advice.
0 Ratings
Reply